Shipping and Refunds Policy

Shipping Policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has shipped. 

  • Orders over $150: Standard Australia Post delivery is free Australia wide. 
  • For simple flat rate shipping: We offer standard $10 flat rate shipping Australia wide.
  • Express shipping: $15 Australia Post Express Shipping Australia wide 

Shipping Options

Price

2-10 Day Standard Shipping (Order under $150)

$10.00

2-10 Day Standard Shipping (Order over $150)

Free

2-4 Day Express Shipping

$15.00

NOTE: We are not responsible for shipping carrier delays.

Email Support

Free Standard Shipping orders over $150

Secure Online
Payment

Tracking on all parcels

International Shipping Policy

For our limited release, we are only shipping to Australian addresses. We look forward to expanding to other countries in future.

Refunds Policy

We do not issues refunds due to change of mind.

 

Please be advised that due to the hygienic nature of shapewear products, we are unable to offer refunds. Our items are packaged in lingerie and waterproof bags instead of plastic, and we have consciously chosen to not include swing tags or other attachments. Therefore, we cannot accept returns on these items.

 

If your order arrives damaged due to transit, please contact us at info@calmcurve.com.au, ensuring your order number is in the 'Subject' line, and a photograph of the item/s. We handle these enquiries on a case-by-case basis and will do our best to find a satisfactory resolution.

 

If we request you return the item/s, you will be required to pay postage (please include a copy of the postage costs). 

 

If approved, your refund (including postage costs), will be issued to your original payment method within approximately 10 days (depending on the initial payment method).

 

Order Process

01.

Orders are processed in 2 business days, excluding weekends and holidays. 

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at angela@calmcurve.com.au. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order (minus shipping costs) if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping on orders over $150. Please note that if you use a discount code that reduces the order total to less than $150, you will pay the shipping costs.

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). Standard shipping Australia wide depends on your location. All parcels are dispatched from Sydney.

How will my order be shipped?

Your order will be shipped by Australia Post. 

Standard shipping and Express shipping Australia wide.
 

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Once an order has been shipped, we are unable to change the delivery address. 

Double checking your address before placing an order to avoid such issues.

If the order is returned to us, we can apply a refund minus shipping costs.

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